Free, accessible quality advice for the diverse communities in Enfield

Welcome to Enfield Citizens Advice Bureau Services

The Enfield Citizens Advice Bureaux aim to ensure that all citizens across the Borough have 'access to justice' - no matter their age, gender, ethnicity or status. All our staff (paid and volunteers) located at our offices in Ponders End work towards this cause. The list of our clients' needs is endless: whether it is their housing, their employment, their financial situation….

The Enfield Citizens Advice Bureaux provide advice to the community, in all its diversity, to all its needs, to ensure that everyone is aware of the services and assistance available to them.

CEO and chairs visions for the organisation

To ensure individuals do not suffer through ignorance of their rights and responsibilities or of the services available to them; or through an inability to express their needs effectively.
To exercise a responsible influence on the development of social policies and services, both locally and internationally.

FREE, CONFIDENTIAL, IMPARTIAL AND INDEPENDENT SERVICE

We are not affiliated to any political party, nor influenced by or connected to any local or central government department.

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.