Free, accessible quality advice for the diverse communities in Enfield

About Us

Enfield Citizens Advice Bureau Services is a registered charity (Registered Charity No: 1072841). It is a non-profit making organisation that aims to help the people of the London Borough of Enfield.

The Enfield Citizens Advice Bureau Services' Vision

Our main objective is to inform the residents of the Borough of Enfield of their rights, as well as responsibilities, and to make them aware of the services that are available to them so they can enjoy their rights and better express their needs.

To achieve this vision the Enfield CABx Services aim:

To ensure provision of a high calibre, quality assured advisory service, which is easy to access.
To enable and empower people to deal efficiently with the wide range of problems they face by providing an effective referral and support service.
To exercise a responsible influence on the development of social policies and services both locally and nationally.

Mission Statement:

Free, accessible, quality advice for the diverse communities in Enfield. (Enfield Citizens Advice Bureau Services acknowledges that the population of Enfield is changing and that there has been and will continue to be an increase in the numbers of diverse communities that will need to be serviced).

Principles of Enfield Citizens Advice Bureau Services

The key principles of the Enfield Citizens Advice Bureau Services are:

To ensure that individuals do not suffer through ignorance of their rights and responsibilities, of the services available to them or through an inability to express their needs effectively.
To provide a free, confidential, impartial and independent service, based on the principles of equality and accessibility to all communities within the London Borough of Enfield. We value diversity and believe that it enhances the Borough and so work towards ensuring that the community receives value for money through the public funding sources that finance Enfield Citizens Advice Bureau Services.
To strive to keep customer care at the heart of the Service and endeavour to provide this through bureau based service delivery points as well as through outreaching into the community itself. Other forms of providing advice and information are being considered and will become part of the service delivery within the Borough. These will include a web presence, e-mail advice and other methods of outreaching into communities in line with strategies like the Enfield Local Area Agreement which attempts to tackle child poverty.
To exercise a responsible influence on the development of social policies and services, both locally and nationally.

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.