Enfield Citizens Advice Bureau
People

Free, accessible quality advice for the diverse communities in Enfield


Management team

Sonia Kotecha, Chief Executive Officer

Sonia Kotecha, Chief Executive Officer

Sonia Kotecha took over the role of Chief Executive Officer for the Enfield CAB in January 2009.

Sonia is a qualified solicitor, having set up and run a successful practice between 2002-2005. Sonia has considerable experience in the legal field, including working for the Solicitors Indemnity Fund, where she handled claims against solicitors who had been accused of negligence.

Sonia has also worked in Bangalore in India, training Indian qualified lawyers on aspects of UK Conveyancing on an outsourcing contract for a conveyancing practice based in Southampton. Sonia has also taught on the Licensed Conveyancers course.

In her spare time, Sonia teaches family and children’s yoga. We are confident that Sonia’s background and business experience will be a valuable asset in continuing with the highest standard of services delivered by the Enfield Citizens Advice Bureau.

Sonia has a law degree, LLB (Hons) and a diploma in Legal Practice for solicitors.

Mary Monaghan, Project Manager

Mary Monaghan, Services Manager

Mary Monaghan has been Project Manager since April 2008. Before then she was Services Manager at Palmers Green Citizens Advice Bureau for 5 years, after a two year period as Deputy Manager.

Mary spent most of all her working life at the Palmers Green Bureau where she trained as a volunteer generalist adviser in 1989 while still studying at college.

After completing her course, Mary continued her volunteer work at Palmers Green until she was offered a place on the payroll as permanent staff working as a generalist adviser. That took her to various locations across London from 1993, eventually returning to the Borough of Enfield as a specialist welfare benefits adviser in 1999.

She is now the Project Manager and she is based at the Enfield CAB office in Ponders End.

Denyse Nott, Services Manager

Denyse Nott, Services Manager

Denyse Nott was the Services Manager at the Enfield Town Citizens Advice Bureau since 2003, after a period of three years as Deputy Manager. Between July 2004 and July 2005, Denyse was Borough Manager for Enfield, returning to her Services Manager post at the Citizens Advice Bureau at the end of this period.

Denyse trained as a generalist adviser in 1990 at the Enfield Town Bureau where she worked as a volunteer. In 1994 she became a part-time paid generalist adviser and in 1995 she became one of only two specialist money advisers at Enfield Town CAB.

Denyse particularly enjoyed her work at the Edmonton County Court where, in coordination with other CABs in the borough and specialist housing advisers from the local authority, she had the opportunity to advise a large number of people who were about to have their homes repossessed because of mortgage arrears.

She is now the Services Manager and she is based at the Enfield CAB office in Ponders End.

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.

Home | About us | Sitemap | Contact Us | Accessibility
Copyright © 2010 Enfield CABS, Registered Charity No: 1072841, Company No: 03626139
Design & technology by KayeNet