Case study

By Joanne Brooks: Money Adviser

Farah took advice from me when she received a warrant of eviction from her mortgage lender. Being a carer to her elderly parents who lived with her - one suffering from Alzheimer's - it was essential for the family to remain in their home. I was able to increase the family’s income by identifying welfare benefits they had not claimed. I could also reduce their outgoings by negotiating token repayments for their non priority credit commitments, leaving more disposable income to offer the mortgage and secured lenders.

Farah went to court with an offer drawn up by me enabling the Judge to agree to a repayment proposal and stop the eviction going ahead. “I wish I had taken advice months ago,” she said. “When I went to the interview I really believed this was it - mum and dad would have to go into residential care and I would be homeless”. “Thanks to the Citizens Advice Bureaux we can remain in our home and budget on our low income”.

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.