Farah took advice from me when she received a warrant of eviction from her
mortgage lender. Being a carer to her elderly parents who lived with her - one
suffering from Alzheimer's - it was essential for the family to remain in their
home. I was able to increase the family’s income by identifying welfare
benefits they had not claimed. I could also reduce their outgoings by
negotiating token repayments for their non priority credit commitments,
leaving more disposable income to offer the mortgage and secured lenders.
Farah went to court with an offer drawn up by me enabling the Judge to agree
to a repayment proposal and stop the eviction going ahead.
“I wish I had taken advice months ago,” she said.
“When I went to the interview I really believed this was it - mum and dad
would have to go into residential care and I would be homeless”.
“Thanks to the Citizens Advice Bureaux we can remain in our home and
budget on our low income”.
ENFIELD CITIZENS ADVICE BUREAU
Gateway Telephone: 0208 7375 4170
We register requests for advice, offer appointments, provide information leaflets
and signpost to alternative advice providers where appropriate. Clients can call
the Registration Service Line (020 8375 4170) 5 days a week (Monday – Friday)
from 10am - 4pm.
Gateway Reception Service: 0208 375 4170
If you prefer to visit us we have a Reception Service available Tuesdays, Wednesdays and Thursdays
from 10am - 1pm. Reception staff will make an assessment of your needs. They are able to
assist by providing information, leaflets, factsheets and signposting.PLEASE NOTE
they are not Advisers and will not give advice
National Online Advice Service:
We provide free online information and guidance, including frequently asked questions,
in seven languages and fact sheets for download. You may find the answer to your
query by clicking on this link
online advice.
Email Advice:
We provide a basic advice and information service via email - not in depth casework.
For EMAIL ADVICE please click on the following
link
Gateway Service:
We are offering a reception Gateway Service and sign posting service from 10 – 1pm
on Tuesday, Wednesday and Thursday. Advice is also available on the National Website
www.adviceguide.org.uk
We are currently reviewing the service we offer in an attempt to improve the access
to our service. Because of the terms of our grant we are only able to advise people
who live in the Enfield borough.
