Free, accessible quality advice for the diverse communities in Enfield

Getting advice

Through a number of different channels, the Enfield Citizens Advice Bureau provides a free, confidential and impartial service of advice, information and assistance to everybody who asks, regardless of race, gender, disability or sexual orientation.

Our service is available to anyone who lives in the Borough of Enfield. We are able to take up issues with the appropriate authority on behalf of individuals or groups, and where appropriate will refer clients to other advice agencies. Our database of information is updated electronically each month in order to ensure that our advice is as accurate as possible.

We provide advice on a huge range of problems faced by individuals, including debt, housing, employment, disability, benefit and immigration issues. We provide information in English, or we can arrange for translation services to our minority groups such as Greek Cypriot, Somali, Punjabi, Urdu and Polish.

Anyone who lives in Enfield borough can phone in on our Registration Line Service on 020 8375 4170 (Monday – Friday) between 10.00am and 4pm for an assessment of advice need; or you can visit the CAB National Online Advice Service at www.adviceguide.org.uk; or call us on our national 24 hour telephone advice line and speak to our specialist advisers.

Specialist Consultations

We provide pre-booked appointments when we consider it appropriate, with solicitors on various matters after an initial assessment.

Referrals

We suggest alternative organisations when we consider it more appropriate or if we are unable to offer assistance.

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.