Through a number of different channels, the Enfield Citizens Advice Bureau provides a free, confidential and impartial service of advice, information and assistance to everybody who asks, regardless of race, gender, disability or sexual orientation.
Our service is available to anyone who lives in the Borough of Enfield. We are able to take up issues with the appropriate authority on behalf of individuals or groups, and where appropriate will refer clients to other advice agencies. Our database of information is updated electronically each month in order to ensure that our advice is as accurate as possible.
We provide advice on a huge range of problems faced by individuals, including debt, housing, employment, disability, benefit and immigration issues. We provide information in English, or
if necessary we can arrange for an interpreter to assist you.
Anyone who lives in Enfield borough can phone in on our Registration Line Service on 020 8375 4170, Monday
to Friday between 10am - 4pm for an assessment of their advice need; or you can visit the CAB National Online Advice Service at www.adviceguide.org.uk.
Specialist Consultations
We provide pre-booked appointments when we consider it appropriate, with solicitors on various matters after an initial assessment.
Referrals
We suggest alternative organisations when we consider it more appropriate or if we are unable to offer assistance.
ENFIELD CITIZENS ADVICE BUREAU
Gateway Telephone: 0208 7375 4170
We register requests for advice, offer appointments, provide information leaflets
and signpost to alternative advice providers where appropriate. Clients can call
the Registration Service Line (020 8375 4170) 5 days a week (Monday – Friday)
from 10am - 4pm.
Gateway Reception Service: 0208 375 4170
If you prefer to visit us we have a Reception Service available Tuesdays, Wednesdays and Thursdays
from 10am - 1pm. Reception staff will make an assessment of your needs. They are able to
assist by providing information, leaflets, factsheets and signposting.PLEASE NOTE
they are not Advisers and will not give advice
National Online Advice Service:
We provide free online information and guidance, including frequently asked questions,
in seven languages and fact sheets for download. You may find the answer to your
query by clicking on this link
online advice.
Email Advice:
We provide a basic advice and information service via email - not in depth casework.
For EMAIL ADVICE please click on the following
link
Gateway Service:
We are offering a reception Gateway Service and sign posting service from 10 – 1pm
on Tuesday, Wednesday and Thursday. Advice is also available on the National Website
www.adviceguide.org.uk
We are currently reviewing the service we offer in an attempt to improve the access
to our service. Because of the terms of our grant we are only able to advise people
who live in the Enfield borough.
