We aim to provide basic advice and information with relevant self-help fact sheets and links to useful sites to assist with enquiries. We do not have the resources to offer casework services or offer appointments routinely.
Please see the links for advice on the following subjects:
Housing
Employment
Debts
General
Only in exceptional cases AND subject to availability we will make an appointment with alternative service providers working with us.
Please note that we can only give advice by E-mail to Enfield residents.
Data protection act 1998
Under the Data Protection Act 1998 we need your consent to store your personal details. By using the Email Advice Service you agree to the following statement:
"I give my consent for the CAB Service to keep my personal information. I
understand that this information will be kept confidential to the service".
Confidentiality
We will keep all details of your enquiry entirely confidential. However, you should be aware that the Internet is not completely secure and that a record of the messages that you send and receive may be kept on the computer you are using, or on other computers in the network.
Response times
The email team currently consists of 2 part-time volunteers advising on Tuesdays, Wednesdays and Thursdays. We will try to respond to your enquiry within 10 working days. However, when we are particularly busy it may take longer. If you need urgent time limited advice we suggest you phone our appointment line or telephone advice line.
We register requests for advice, offer appointments, provide information leaflets
and signpost to alternative advice providers where appropriate. Clients can call
the Registration Service Line (020 8375 4170) 5 days a week (Monday – Friday)
from 10am - 4pm.
Gateway Reception Service: 0208 375 4170
If you prefer to visit us we have a Reception Service available Tuesdays, Wednesdays and Thursdays
from 10am - 1pm. Reception staff will make an assessment of your needs. They are able to
assist by providing information, leaflets, factsheets and signposting.PLEASE NOTE
they are not Advisers and will not give advice
National Online Advice Service:
We provide free online information and guidance, including frequently asked questions,
in seven languages and fact sheets for download. You may find the answer to your
query by clicking on this link
online advice.
Email Advice:
We provide a basic advice and information service via email - not in depth casework.
For EMAIL ADVICE please click on the following
link
Gateway Service:
We are offering a reception Gateway Service and sign posting service from 10 – 1pm
on Tuesday, Wednesday and Thursday. Advice is also available on the National Website
www.adviceguide.org.uk
We are currently reviewing the service we offer in an attempt to improve the access
to our service. Because of the terms of our grant we are only able to advise people
who live in the Enfield borough.
