Free, accessible quality advice for the diverse communities in Enfield

Email advice

Email policy

We aim to provide basic advice and information with relevant self-help fact sheets and links to useful sites to assist with enquiries. We do not have the resources to offer casework services or offer appointments routinely.

Please see the links for advice on the following subjects:

Housing
Employment
Debts
General

Only in exceptional cases AND subject to availability we will make an appointment with alternative service providers working with us.

Please note that we can only give advice by E-mails to Enfield residents.

Data protection act 1998

Under the Data Protection Act 1998 we need your consent to store your personal details. By using the Email Advice Service you agree to the following statement: "I give my consent for the CAB Service to keep my personal information confidential".

Confidentiality

We will keep all details of your enquiry entirely confidential. However, you should be aware that the Internet is not completely secure and that a record of the messages that you send and receive may be kept on the computer you are using, or on other computers in the network.

Response times

The email team currently consists of 2 part-time volunteers advising on Tuesdays, Wednesdays and Thursdays. We will try to respond to your enquiry within 10 working days. However, when we are particularly busy it may take longer. If you need urgent time limited advice we suggest you phone our appointment line or telephone advice line.

Select your enquiry subject area:

Housing
Employment
Debts
General

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.