Enfield Citizens Advice Bureau
People

Free, accessible quality advice for the diverse communities in Enfield


Debts

Before you send in your e- mail query, please check if the following links can help you to find what you are looking for.

If you have an urgent issue and there is a time limit we suggest you contact our advice line or appointments booking line

Email advice is only available to people who live in the Borough of Enfield

Debt email advice form

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This is the e-mail address we will reply to
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If you provide your telephone number we will assume you have no objection to us ringing you on this number. Please provide a land line where possible.
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Section 1 - DEBTS

Lender / debt Tick if in arrears Number of debts in this category Estimate amount of debt or arrears outstanding Repayments on arrears
Rent or mortgage arrears
Council tax arrears
Court fines
Utilities (gas, electricity)
Benefit Overpayment
Tax or Tax Credit
Credit Card
Bank/Building Society Loan
Credit agreement
Overdraft
Catalogue
Other

If you want advice about repaying debts please complete Sections 2 and 3

Section 2 - INCOME

Indicate if figures are weekly or Monthly
Wages/salary (£)
Wages/salary (partner) (£)
Benefits (£) 1.   2.   3.
Money from other people (£)
Other (£)

Section 3 - OUTGOINGS

Mortgage / rent (£)
Second mortgage / secured loan (£)
Ground rent / service charges (£)
Buildings / contents insurance (£)
Life insurance / endowment (£)
Council Tax (£)
Gas (£)
Electricity (£)
Water (£)
Food / housekeeping (£)
Travel / petrol / car costs (£)
Telephone (£)
TV Licence/ rental (£)
Clothing / emergencies (£)
Prescription / health costs (£)
Other (£) 1.   2.   3.
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Please give as much information as possible to assist us to give useful advice in return. Our advice is based upon the information provided by the e-mail enquirer. We cannot be held responsible for errors or omissions caused by incomplete or misleading information.

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.

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