Free, accessible quality advice for the diverse communities in Enfield

Generalist Appointment

If you want advice from the CAB you must telephone the Registration Service Line on 020 8375 4170 (Monday – Friday) between 10.00am and 4pm.

When you call a member of the team will make an assessment of your advice needs and suggest or arrange one of the following:

Generalist Appointment
Telephone Advice
Specialist consultation
Referral to another organisation

We do not accept appointment requests via Email. We will allocate appointments based on the complexity of cases and priority need.

When an appointment has been made for you and you come in, you will be asked to fill in a form with your details. Your details will be entered into our computer system and you will be allocated a reference number. You should quote this reference number each time you make contact with the Bureau.

Please do not come to the bureau in person to book an appointment

Enfield Citizens Advice Bureau provides free advice and assistance only to people who live in the London Borough of Enfield.

Please note that the receptionists are not advisers and will not be able to give you advice.

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.