Free, accessible quality advice for the diverse communities in Enfield
Accessibility
Accessibility statement
We are working towards complying with Priority 2 of the W3C Web Content Accessibility Guidelines. We are continually making improvements to meet these guidelines.
Our website has been designed with the following in mind:
- text on pages can be resized
- images have alternative text descriptions
- no information is exclusively conveyed using colour
- the site can be navigated using access keys and a site map
- If you encounter any difficulties accessing information from our website we’d like to hear from you.
Further information about the accessibility features of this website are below.
Reading this website
This site has been designed so you can change the size of the text on its pages through your web browser.
In Internet Explorer or Mozilla Firefox, use the 'Text size' option under the View menu to increase or decrease the font size.
In Adobe Acrobat Reader, you can use the magnify tool to ‘zoom’ into a PDF document until it is a comfortable size for you to read.
Navigating this website
You can use access keys on our website to navigate directly to the main areas of the site using your keyboard. The access keys are as follows:
- Home
- About Us
- Services
- Funding
- Donations
- Volunteering
- Social policy
- Contact Us
- Other languages
About Us
Windows based browsers
Hold down the Alt key and press the access key number (eg Alt + 1 to go to About Us).
Macintosh based browsers
p>Hold down Ctrl and press the access key number (eg Ctrl + 1 to go to the home page).
ENFIELD CITIZEN ADVICE BUREAU
Registration Service line:
We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.
Telephone Advice Line:
Clients can also receive advice by calling our telephone advice line 0844 826 9712.
Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.
National Online Advice Service:
We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.
Email Advice:
We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link
Reception Service:
We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.
We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.
