Free, accessible quality advice for the diverse communities in Enfield
Welfare benefits consultation
The bureau offers quite comprehensive advice on welfare benefits and income maximisation. However, we are not able to offer representation. If the case requires representation or is deemed complex by the adviser a referral is made to the Welfare Rights Specialist.
A summary of the issue is prepared in advance for the specialist who will offer a short consultancy interview with the client.
The specialist will advise on the merits of a case. They may refer the case back to the CAB for further assistance or suggest the client instructs a solicitor to obtain legal advice, or they may offer to take on the case for further casework and/or representation.
Location and Opening Times
By pre-booked appointments only after an initial assessment.
Every Friday.
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ENFIELD CITIZEN ADVICE BUREAU
Registration Service line:
We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.
Telephone Advice Line:
Clients can also receive advice by calling our telephone advice line 0844 826 9712.
Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.
National Online Advice Service:
We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.
Email Advice:
We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link
Reception Service:
We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.
We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.
