The bureau offers quite comprehensive advice on welfare benefits and income maximisation. However, we are not able to offer representation. If the case requires representation or is deemed complex by the adviser a referral is made to the Welfare Rights Specialist.
A summary of the issue is prepared in advance for the specialist who will offer a short consultancy interview with the client.
The specialist will advise on the merits of a case. They may refer the case back to the CAB for further assistance or suggest the client instructs a solicitor to obtain legal advice, or they may offer to take on the case for further casework and/or representation.
Location and Opening Times
Arranged after an initial assessment by an adviser.
We register requests for advice, offer appointments, provide information leaflets
and signpost to alternative advice providers where appropriate. Clients can call
the Registration Service Line (020 8375 4170) 5 days a week (Monday – Friday)
from 10am - 4pm.
Gateway Reception Service: 0208 375 4170
If you prefer to visit us we have a Reception Service available Tuesdays, Wednesdays and Thursdays
from 10am - 1pm. Reception staff will make an assessment of your needs. They are able to
assist by providing information, leaflets, factsheets and signposting.PLEASE NOTE
they are not Advisers and will not give advice
National Online Advice Service:
We provide free online information and guidance, including frequently asked questions,
in seven languages and fact sheets for download. You may find the answer to your
query by clicking on this link
online advice.
Email Advice:
We provide a basic advice and information service via email - not in depth casework.
For EMAIL ADVICE please click on the following
link
Gateway Service:
We are offering a reception Gateway Service and sign posting service from 10 – 1pm
on Tuesday, Wednesday and Thursday. Advice is also available on the National Website
www.adviceguide.org.uk
We are currently reviewing the service we offer in an attempt to improve the access
to our service. Because of the terms of our grant we are only able to advise people
who live in the Enfield borough.
