Social Policy in Enfield

What about Social Policy in Enfield?

Within Enfield CAB we have our own social policy group which seeks to identify problems locally and where possible to address them. We rely on our work with our clients - all of whom either live, work or study inEnfield -to undertake this work and to identify new issues upon which to campaign. So far, our local campaigns have included putting pressure on local social landlords to work more closely with their tenants who are in rent arrears, so as to avoid evicting them and making them homeless; and liaising with the housing benefit department to improve the way in which they deal with applications for discretionary housing payments.

If you have suffered as a result of a problem or issue of a local nature, please contact us on this email address (social.policy@enfieldcab.org.uk)and let us know. We will attempt to respond to all enquiries within 7 days. This can be an opportunity for you to have your say if you feel strongly about what has happened to you

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.