The Enfield Citizens advice bureau service needs you

Volunteer

CAB volunteering

The Citizens advice service helps people resolve their money, legal and other problems by providing free advice and by influencing policymakers. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to continue providing this vital service to local communities.

CAB volunteering - the facts:

There are over 20,000 volunteers in the Citizens Advice service and we could not provide our service without them.
The majority of our advisers are trained volunteers. Training is free and support is provided every step of the way.
Every Citizens Advice Bureau has a trustee board of volunteer trustees responsible for the management of the bureau
CAB volunteers also give their time as administrators, receptionists, providing IT support, marketing, interpreting, PR or fundraising skills.
Nearly one-third of the volunteers who leave the service go on to full time education or employment.
We need around 5,000 new volunteers every to continue to meet the needs to local communities.
The CAB certificate in generalist advice work is equivalent to NVQ level 3.
CAB volunteers get free training, ongoing support and expenses paid.
Enfield CAB service is part of the national millennium Volunteer scheme, training volunteers between 16-24 years old.
Law students who train as CAB advisers can get up to six months off their solicitor training contracts.

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.