Training to become a Volunteer Adviser usually takes approximately 18 months. The CAB has a training programme, at the end of which the trainee receives a nationally recognized qualification in advice giving.
CAB advisers, most of whom are trained volunteers can:
Interview clients face to face and by phone to find out what their problems are
Access our regularly updated electronic information database for up to the minute information
Help clients to negotiate with companies or service providers such as creditors or to appeal against decisions, for example, social security benefits claims
Write letters or phone companies and service providers on behalf of clients
Help clients to prioritise their problems, for example, to sort out which debts are most important
Help clients with form filling, for example, to make a claim for social security benefits
There are a number of different ways that CAB advisers can help people to resolve a problem. Advisers don't tell clients what to do, but explain their options and the possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals.
ENFIELD CITIZENS ADVICE BUREAU
Gateway Telephone: 0208 7375 4170
We register requests for advice, offer appointments, provide information leaflets
and signpost to alternative advice providers where appropriate. Clients can call
the Registration Service Line (020 8375 4170) 5 days a week (Monday – Friday)
from 10am - 4pm.
Gateway Reception Service: 0208 375 4170
If you prefer to visit us we have a Reception Service available Tuesdays, Wednesdays and Thursdays
from 10am - 1pm. Reception staff will make an assessment of your needs. They are able to
assist by providing information, leaflets, factsheets and signposting.PLEASE NOTE
they are not Advisers and will not give advice
National Online Advice Service:
We provide free online information and guidance, including frequently asked questions,
in seven languages and fact sheets for download. You may find the answer to your
query by clicking on this link
online advice.
Email Advice:
We provide a basic advice and information service via email - not in depth casework.
For EMAIL ADVICE please click on the following
link
Gateway Service:
We are offering a reception Gateway Service and sign posting service from 10 – 1pm
on Tuesday, Wednesday and Thursday. Advice is also available on the National Website
www.adviceguide.org.uk
We are currently reviewing the service we offer in an attempt to improve the access
to our service. Because of the terms of our grant we are only able to advise people
who live in the Enfield borough.
