The Enfield Citizens advice bureau service needs you

Trainee Volunteer Advisers

Training to become a Volunteer Adviser usually takes approximately 18 months. The CAB has a training programme, at the end of which the trainee receives a nationally recognized qualification in advice giving.

CAB advisers, most of whom are trained volunteers can:

Interview clients face to face and by phone to find out what their problems are
Access our regularly updated electronic information database for up to the minute information
Help clients to negotiate with companies or service providers such as creditors or to appeal against decisions, for example, social security benefits claims
Write letters or phone companies and service providers on behalf of clients
Help clients to prioritise their problems, for example, to sort out which debts are most important
Help clients with form filling, for example, to make a claim for social security benefits

There are a number of different ways that CAB advisers can help people to resolve a problem. Advisers don't tell clients what to do, but explain their options and the possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals.

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.