Enfield Citizens Advice Bureau
People

The Enfield Citizens advice bureau service needs you


Volunteering with Enfield CAB

Enfield CAB is undergoing exciting new changes. We are moving to new purpose built premises at Ponders End and we will be offering a brand new way of delivering our advice service.

Do you want to be part of this?

We are now recruiting for Administrative Volunteers, IT Support Volunteers, Volunteer Receptionists, Millennium Volunteer Scheme, Volunteer Trustees and Volunteer Trainee Advisers

Administrative Volunteers are the foundation of our service. They support our advice team and generally maintain the bureau. They are involved in a variety of tasks including dealing with post, managing bureau stock, updating information and ensuring the bureau runs smoothly on a day to day basis.

IT Support Volunteers play a key role in maintaining the bureau IT system as well as providing technical support to the service.

Volunteer Receptionists will be the first contact the public will have with our new service and therefore one of the most important roles within the bureau. It will be the responsibility of the Reception Team to deal with general enquiries, give out leaflets, allocate appointments and register the public when they arrive in the bureau.

The Millennium Volunteer Scheme is aimed at recruiting volunteers aged between 16 and 24 years to act as ambassadors for the CAB. If you can contribute your enthusiasm and fresh ideas to the future of the service, and can commit a three month period to work with the CAB, we will train you in public speaking, producing promotional material, and generally developing your skills.

Enfield CAB Service has a trustee board made up of Volunteer Trustees who are responsible for the management of the service

ENFIELD CITIZEN ADVICE BUREAU

Registration Service line:

We register requests for advice, offer appointments, provide information leaflets and signpost to alternative advice providers where appropriate. Clients can call the Registration Service Line (020 8375 4170) 5 days a week (Monday – Thursday) from 10am - 4pm.

Telephone Advice Line:

Clients can also receive advice by calling our telephone advice line 0844 826 9712. Generalist advice is available by phone Mondays, Tuesdays, and Wednesdays from 10am-3pm. Calls are routed centrally and are answered by the first available adviser.

National Online Advice Service:

We provide free online information and guidance, including frequently asked questions, in seven languages and fact sheets for download. You may find the answer to your query by clicking on this link online advice.

Email Advice:

We provide a basic advice and information service via email - not in depth casework. For EMAIL ADVICE please click on the following link

Reception Service:

We are offering a reception information and sign posting service from 10 – 1pm on Tuesday, Wednesday and Thursday. During this time our reception area is open for clients to obtain information leaflets, fact sheets and to access our advice kiosks with the support of reception staff.

We are currently reviewing the service we offer in an attempt to improve access to our service. Because of the terms of our grant we are only able to advise people who live or work in the Enfield borough.

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